Digital transformation in utilities is rarely about technology alone. The real challenge and opportunity, lies in how organisations connect customer contact and operational delivery to create customer experiences that are transparent, predictable and easy for customers to navigate.

That thinking sits at the heart of ConnectMe. Designed to improve visibility, coordination and decision‑making, ConnectMe brings together the insights and processes that underpin day‑to‑day service delivery. By simplifying complex workflows and creating a clearer line of sight between customers, teams, and data, the platform supports more consistent outcomes both operationally and for the people relying on essential services.

For Yorkshire Water, this creates a more seamless and intuitive experience for customers and developers, supporting faster workflows, proactive case management and a joined‑up digital journey for new connections. Customers can engage in the way that suits them best, while service delivery remains clear, consistent and transparent behind the scenes.

The implementation of ConnectMe at Yorkshire Water has been a genuinely collaborative process.

“ConnectMe represents an important step forward in how Yorkshire Water connect their teams, our data and our customers,” said Rob Upton Moir, Chief of at Skewb.

“By improving visibility and coordination across the organisation, it provides a stronger foundation for delivering a more predictable and transparent service experience.”

Zoe Brummitt, Developer Services Market Strategy and Transformation Manager at Yorkshire Water, said:

“This transformation has been several years in the making, driven by the need to adopt modernised systems and ways of working that put our customers’ front and centre. ConnectMe makes a real difference for our teams, giving them the space to focus on customers rather than complex processes. For customers and developers, it’s about simplicity – making interactions easier and more intuitive. Working with Skewb and implementing ConnectMe gives us a platform to continue evolving how we deliver our services.”

For Skewb, ConnectMe reflects a core belief that meaningful digital change happens when technology, people and operations are aligned. By digitising and automating complex processes, enabling real‑time insight and supporting seamless, omnichannel engagement, platforms like ConnectMe help organisations deliver better outcomes while keeping customers firmly at the centre of every interaction.