A Cultural Shift: How to Regulate to Improve Customer Service “A Cultural Shift: How to Regulate to Improve Customer Service,” has been released by our….

Innovation in Utility Management The utility sector, traditionally seen as a laggard in embracing new digital technologies stands at a pivotal juncture. The daily grind….

Today’s customers expect more than generic communications. They demand personalised service, and failing to provide it leads to dissatisfaction. High-quality data, reflecting real customer experiences,….

For those who don’t know me, I have worked in the utility sector for almost all my working life. To age myself, I joined North….

To help teams have more effective meetings we’re going to introduce a really simple template that will help make sure the meetings we have: Always….

In the fast-paced world of marketing, where data-driven strategies and analytics reign supreme, it can be easy to forget a vital truth: while logic and….

There are many areas of Gas Engineering Operations, these can be broadly categorised into 2 sections, above ground (pressure control equipment) and below ground (pipe….

From Vision to Value: How the Control Room’s Agile Approach Drives Immediate and Long-Term Impact The North London MRP Control Room is more than just….

Consider this statement, put forward by the wonderful author Catherine Garrod: “Unless you are consciously including people, you are almost certainly unconsciously excluding people”. How….