Supporting our clients to deliver excellence in connections

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Connections

Successive UK Governments have set ambitious housing targets and Utilities clients play a vital role in delivering to the targets. The utility journey starts with the connection of water and energy to new homes or developments, so customer excellence, operational efficiencies and regulatory compliance are key to our clients.

We have accelerator platforms and business services to help Utilities to meet and exceed the expectations of developers as well as increasingly stringent regulatory requirements.

Our approach to connections is to design and implement processes and platforms that promote collaboration across the entire delivery value chain from developer to field engineer. Benefits for different stakeholders include:

Contractors

• Streamlined planning, scheduling & street works management

• Flexible operating models including use of self-lay providers. And small contracting organisations

Developers

• Developer portal that allows instant quotes and near real-time scheme management

• Online connections brokerage services for multiple utilities (electricity, water, gas, telecommunications)

Utilities

• Digital-led desktop surveys and planning resulting in accelerated quotes

• Proactive DMeX management resulting in incentive payments

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